ISO 10002:2018 is an international standard that outlines best practices for managing customer complaints. It supports organizations in developing a customer-focused environment, encouraging feedback, and resolving complaints effectively and efficiently.
When you engage ISO 10002, you demonstrate dedication on customer satisfaction, responsiveness and continuous improvement.
An unhappy customer will tell friends and colleagues about their experiences, causing damage to your reputation, and you will likely be unaware of it. The ISO 10002 will assist you in implementing a complaints management approach that will turn dissatisfied customers into satisfied ones and will use their data to optimize the following experiences with their customers.
Your customer service operations must make it easy for your consumers to communicate complaints and handle any difficulties that arise. Smart complaint management will assist you in improving customer service standards and providing an effective complaint-handling system to set you apart from your competitors.
Certification to ISO 10002 will give your firm with a high-quality and reliable complaint management system, incorporating the following features:
Apex assists organizations to be ISO 10002 certified by providing professional guidance on all the stages of ISO 10002 certification process. The complaints management system organized by our team is efficient and meets the ISO 10002 standards to guarantee that the feedback from customers is used professionally without delays.
Starting by performing a gap analysis, and 1-to-1 training and internal audits we make the certification process streamlined and result oriented. We will help your organization confirm to ISO 10002 standards that will result in increased customer satisfaction, gaining of trust, and showing continuity on its improvement process with experience tracking our record and a promise of sound services.
