Customer satisfaction is not an optional thing today in a highly competitive marketplace where it is not only a desirable end result but also a key to success. ISO 10004:2018 has given a systematic guide through which organizations can keep track and measure customer satisfaction.
We assist companies to adopt and certify ISO 10004 standards and we ensure that all companies remain customers oriented with continuous growth.
ISO 10004 is a global standard that enables guidance on the measurement and monitoring of customer satisfaction. It is built in such a way that it is seamlessly integrated with ISO 9001, the Quality Management System standard, and addresses particular areas, which are collection of customer feedbacks, data analysis, and customer experience enhancement.
It does not specify any tools or methods to follow. It provides the freedom to adopt methods that analyze the needs of your organization in the best way.
This standard assists organization in gaining insight into customer perception, generate trends and utilize the insight information to improve customer loyalty and service delivery. If you work in manufacturing, services, retail, healthcare, or even the government, ISO 10004 can assist your organization to match its operations to what customers want.
Customer satisfaction is not just a metric it’s a long-term strategy. Implementing ISO 10004 allows your organization to:
By consistently gathering and analyzing customer feedback, your business becomes more responsive and adaptive to market demands, resulting in improved services and sustained growth.
We offer all-inclusive ISO 10004 certification services that involve a gap analysis, training, implementation-support, internal audit and eventual certification at TUV Apex. We will have our skilled auditors to make sure that the monitoring processes your customer satisfaction system conforms to ISO standards and match your strategic goals.
We start with absolute knowledge of your business and industry to customize the process of certification. Our professional team will make it easy to apply ISO 10004 to an existing ISO 9001 system or make the process operate without difficulties.
